Embedded Files
DEPARTMENT
CONTACT NUMBER
Schedule a Pickup
To schedule pick ups, refer to the instructions & contacts listed on the Deliveright Bill of Lading
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pickup@deliveright.com
Inbound Freight Appointments
Deliveright terminals require an inbound freight appointment 24 hours in advance. Contact freight@deliveright.com to schedule appointment.
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freight@deliveright.com
Customer Service
All pre-delivery inquiries relating to customer experience
(scheduling, address and service levels changes, customer calls/online chat inquiries, etc).
862-279-7332
orders@deliveright.com
Sales
Deliveright Sales Team
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sales@deliveright.com
Dispatch
Manage out for delivery orders and inquiries.
862-279-7660
dispatch@deliveright.com
Disposition
Management of post-delivery operations resulting in a return to hub.
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disposition@deliveright.com
Claims
Investigate, evaluate, and settle claims made by shippers in accordance with the terms and conditions of the claims policy
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claims@deliveright.com
Transfers / Re-assignments
Transportation returns or reassignments.
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transportation@deliveright.com
Certificate of Insurance
COI requests
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coi@deliveright.com
Billing
Pre/Post Delivery Billing inquiries
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billing@deliveright.com
Escalations
High Priority inquiries needing exceptionally quick turn around time.
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escalations@deliveright.com
Have a Bug to report or a Feature to request?
Get in Touch with Us Today!
Get in Touch with Us Today!
Kindly submit your request by completing this form
Note: Showstoppers will get priority and hot fix
TYPE
BUG, SHOWSTOPPER, FEATURE REQUEST
Summary
Bug
When writing a summary in the Bug title, include the area and function where the problem occurs. If there is no work around to this bug and it is a vital area of need then label it as “Showstopper”
Feature
When writing a summary in the Feature title, include the area and function where the enhancement is required.
Description
Add a description describing the enhancement or bug in detail. Specify all the relevant information, so the development group will have as much details as possible
For all Mobile App Bugs, the below are required:
Phone Type (Android or iPhone)
Mobile App Version
Username & Password
How to reproduce
Bugs & Showstoppers
Any bugs/showstoppers must have a loom video with voiceover showing and explaining the issue for the Dev team to reproduce it.
Feature Requests
Explain the feature request with as much detail as possible in the loom video and show where/how this would be placed/used in the system
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