Enter a Claim

Before filing a claim, please read in full our Claims Policy

All damage claims must be reported to us within 24 hours of delivery, this must be emailed to orders@deliveright.com and dispostion@deliveright.com

Kindly ensure that your email includes the photos of the damaged items and submitted through Grasshopper within 5 days.

Any claim reported after this time cannot be compensated.

 Step 1

Enter the Purchase Order Number or Grasshopper Order ID and click to open

Step 2

Click the gear icon then select Order Actions 

Step 3

Select Claim

Step 4

Select Damage Type (Order/Residence Location), enter Claim Cost (Wholesale Price) and Claim Description

Select Damaged Line Items then click Create Claim

Claim Confirmation page 

Step 5

Click on Linked Orders and Claim Number to add more information

Step 6

Click Images and Files to upload photos.

Enter Claim Notes and click Add