GLOSSARY

Cancelled

The order has been cancelled or all items in the order have been moved to another order. No further action will be taken on the order.

Consolidated

A Consolidated item or order is in our possession but not at the final mile hub

Consolidated - Pending Return [For Disposition]

New pick up order created for disposal or donation.

Consolidated - Pending Return [Vendor Return]

New pick up order created for return to vendor.

Customer Pick Up

Order has been picked up by the customer or a third party chosen by the shipper/account

Damaged

The order was taken to the customer’s home but the delivery was not successful because the order was damaged during the delivery.

Delivered

The order has been successfully delivered to the customer’s home.

Delivery Failed

The order was loaded onto a home delivery truck but the delivery was not successful. The customer was not able to accept the delivery because he or she was not available.

Disposed

This order has been disposed of.

Failed Deluxe

The order is in our last mile hub and our team of technicians have identified damage to the order and is not repairable. We are awaiting instruction on next steps from the customer and shipper.

Hold

The order has been put on hold - no action will be taken on the order until the hold is lifted.

In transit

The order has been picked up from the manufacturer and is in transit to either our consolidation hub or our last mile hub. This status is only applicable for orders where we are handling shipment to our last mile hub.

In transit to cross dock

The order has been picked up from the manufacturer and is in transit to our consolidation hub.

In Transit (return) [For Disposition]

The order has been picked up from the customer's home and is in transit to one of our hubs. This order is for disposition or donation

In Transit (return) [Vendor Return]

The order has been picked up from the customer's home and is in transit to one of our hubs. This order is to be returned to the vendor.

Inspection

The order is in our last mile hub and has been marked for inspection by our team of technicians. This item/order is damaged but is repairable.

Out for Delivery

The order is loaded on a home delivery truck and should be delivered to the customer’s home by the end of the day.

Pending Arrival

The order has not yet arrived at our last mile hub. 

Pending Pickup

The order has not yet been picked up from the manufacturer to be shipped to our consolidation hub or our last mile hub. 

Pending Return (For Disposition)

The order is in the customer’s home waiting to be picked up for disposition/donation

Pending Return (Vendor Return)

The order is in the customer’s home waiting to be picked up for return to vendor or move to inventory.

Picked/Pending LH (Linehaul) Load

Order is awaiting loading on an outbound trailer. This status is applicable to returns to the manufacturer only.

(Picked Pending LH is the status an item reaches when staged for load into a trailer. Can only happen at a Deliveright Hub prior to departure).

Picked/Pending HD (Home Delivery) Load

Picked/Pending HD Load is when an item is picked for the Home delivery route and is being deluxed for White Glove and just staged for Threshold.

Pre-Inspection

Items received will undergo pre-inspection upon arrival/receiving at the building. This option should be used for particularly fragile, sensitive merchandise or special orders.

Received

All pieces on the order have arrived in our last mile hub and is ready to be scheduled.

Received (vendor return)

This order is located at the last mile hub for vendor return (delivery).

Rejected

The order was taken to the customer’s home but the delivery was not successful. This could be for a few reasons - the order did not fit in the customer’s home, the customer did not like the order and refused it, or not ready to accept the order, among others.

Returned

The order has been successfully returned to the manufacturer.

Business to Business

Business to Business delivery

Curbside

Curbside drop-off

Express

Express shipping of an order. This enables you to price deliveries which require express shipping as a separate service level. This service level also will trigger system alerts to notify the team about handling this shipment.

Parcel

Parcel shipping and distribution. This service level can be used for a UPS/FedEx fulfillment service.

Room of Choice + Assembly

Carry the products in their original packaging to the customer room of choice, unpackage and assemble it at the customer home and carry out the debris. The primary difference between this one and White Glove is that for this service level, there is no deluxe/pre-inspection taking place in the warehouse prior to the delivery to the customer’s home.

Room of Choice + Debris Removal

Carry the products in their original packaging to the customer room of choice, unpackage and carry out the debris. No Assembly will be provided.

Room of Choice

Carry and place the products in their original packaging at the customer room of choice.

Threshold

Deliver to the first dry area, such as front door, garage, building’s lobby.

Unattended

Similar to threshold delivery, however, no signature will be required on the mobile.

Will Call

Customer is picking up from the shipping dock (no delivery will be performed)

White Glove

The full complex White Glove + Deluxe service level. This is the highest premium service available.